Reznik Property Group
The enquiry you want filtered out before it reaches a human. Unknown contents, no classification, not yet the owner, and asking for a number over the phone. SARA declined politely, explained why, and gave him a useful next step — which is better for the brand than a quote nobody should honour.
The enquiry
Wanted the cheapest possible price to clean out an underground tank of unknown contents at a site he is about to settle on.
Qualification checklist
Gaps are named, not glossed overNot yet — settlement not complete
Underground tank, contents unknown, untested
None — no sampling done
This week, before settlement
Unknown — has not been on site
Asked repeatedly for the cheapest option
Questions SARA answered (1)
For standard scopes, yes — I can give you an indicative range straight away from our rate card. For anything involving vessel entry, unknown contamination or restricted access, we book a site visit first, because a number I make up on the phone helps neither of us.
Activity
- Inbound call answered by SARASARA17 Aug 2026 · 10:05 pm
- Qualification failed — 4 of 6 points are gapsSARA17 Aug 2026 · 10:09 pm
- Declined to quote, referred to testing contractorSARA17 Aug 2026 · 10:11 pm
- Logged and closed — no human time spentSystem17 Aug 2026 · 10:12 pm
Quote
No price given. Cleaning an untested tank is a classification and liability problem before it is a pricing one, and SARA is not permitted to quote on unknown contents.
Why it was declined
Unknown tank contents with no testing, no site ownership yet, and explicitly shopping on price alone. SARA declined and referred him to a testing contractor first.
Score
Weighted on decision maker, scope clarity, timeframe, access, budget signal and any classification or compliance requirement.
Closed. Re-open if he returns with a waste classification report.