AI Agents

Enquiry submitted at 9:14pm on a Monday. SARA had it qualified, priced and answered with a held Wednesday start before anyone in the office would have seen it the next morning — which is usually the difference between winning it and not.

A compliance-led buyer who would not discuss price until she had checked credentials. SARA answered five questions straight from the knowledge base with certificates attached, then quoted — and correctly escalated the one thing she should not do herself.

The one you want filtered out. Untested tank contents, no site ownership yet, shopping purely on price. SARA declined to quote, explained exactly why, and sent him somewhere useful — protecting both the margin and the brand.

Site maintenance lead ringing to book a bund line hydro-excavation. SARA captured the scope, checked capacity against the planner, held the slot and had a draft roster raised for approval before the call ended.

4:52am spill on the Berth 2 apron. SARA triaged it, checked who was inducted for Wharf 7 and free before 7am, created the job, rostered the shift and had both crew confirmed by SMS in four minutes.

A confined space entrant slot opened on Tank Farm 4 from Wednesday. SARA ranked the eligible crew, rang the top match, confirmed availability and updated the roster — all before the morning pre-start.

First Aid expiring in 9 days on a crew member already rostered through that date. SARA escalated at the 14-day mark, found a course, booked it and flagged the one job the expiry would have clipped.

Silo clean starting in 41 hours with no PO. The job was held out of the roster automatically and SARA chased the client directly rather than the ops team chasing it manually.

The planner kept surfacing a crew member as a strong match for Altona work he wasn't cleared for. Rather than just blocking him, SARA booked him into the next induction intake and told the planner when he becomes eligible.

Drafts sitting unapproved with the job start closing in. SARA chased the approver with the exact exceptions rather than a generic reminder, and got both cleared in nine minutes.

The 19m EWP's service fell due on day one of a three-day Geelong job. SARA caught the clash the moment the handover landed and got the service moved rather than the job.

Client wanted to move a five-day desludge forward two days. SARA modelled the change against the planner live on the call, named exactly what would break, and offered the version that didn't.

Every enquiry answered in minutes, day or night — qualified against your checklist, priced off your rate card, and given a start date checked against the actual crew board. The ones worth your time reach a human already warm; the ones that aren't get a straight answer instead of a week of chasing.

The end of manual re-entry. Every job handover becomes a validated job, a matched crew and a draft roster waiting on approval — usually inside two minutes of the handover being raised. Nothing is ever confirmed without a manager's sign-off.

Certification expiry stops being something anyone has to remember. Escalating alerts at 60, 30, 14 and 7 days, courses sourced and booked, and — if it still lapses — automatic removal from scheduling eligibility until the renewal lands.

Nobody — and nothing — gets onto a site they aren't inducted for. But rather than just blocking, the gatekeeper books the induction, tells the planner exactly when that person becomes eligible, and puts them back in the candidate pool on that date.

The rule that stops crews mobilising against work nobody has committed to pay for. Jobs without a PO are held out of the roster inside the 36–48 hour window, and the client — not your ops team — gets chased.

Someone calls in sick at 5am, or a handover lands short-crewed. The fill loop ranks who can legally and practically cover it, calls them in order, and updates the roster — before the pre-start meeting.