Interactive demo — simulated sample data
Enquiries
Redgum Civil & Industrial · Demo
DW
All enquiries
EN-2053QualifiedPhoneAnswered live

Harbour Foods

Deb Karalis 03 9399 4180 Altona North VIC
Qualification score
84
4 of 6 points met
What SARA made of it

Good enquiry, genuine driver — an audit date. But this is vessel entry into an unknown interior, and our rate card says silo work needs eyes on it first. SARA gave the day rate honestly, explained why she wouldn't quote a total, and booked the visit.

The enquiry

Silo & vessel interior cleaningThis month

Two flour silos need internal clean and inspection ahead of an audit. Never been done by an external contractor.

Received 17 Aug 2026 at 11:20 pm

Qualification checklist

Gaps are named, not glossed over
Decision maker

Yes — quality manager, owns the audit

Scope

2 × flour silos, interior clean and inspection

Timeframe

Before audit on 14 Sep

Site accessunknown

Roof access via fixed ladder — needs assessment

Vessel historygap

No prior external clean — condition unknown

Food-grade requirements

Full food-grade protocol, allergen declaration needed

Questions SARA answered (3)

Are your crew confined space ticketed?

All entry crew hold current confined space and gas test atmospheres tickets, and every job runs with a dedicated standby. Ticket currency is enforced by our scheduling system — anyone whose ticket has lapsed cannot be allocated to a job.

Can you give me a price over the phone?

For standard scopes, yes — I can give you an indicative range straight away from our rate card. For anything involving vessel entry, unknown contamination or restricted access, we book a site visit first, because a number I make up on the phone helps neither of us.

Do you provide SWMS and JSAs?

Yes — a site-specific SWMS is issued for every job before mobilisation, and a JSA is completed on site at pre-start. Both are written by the supervisor running the job, not from a template library.

Activity

  1. Inbound call answered by SARASARA
    17 Aug 2026 · 11:20 pm
  2. Qualified — audit deadline confirmed as the driverSARA
    17 Aug 2026 · 11:26 pm
  3. Declined to quote a totalSARA

    Rate card flags silo work as site-visit-first

    17 Aug 2026 · 11:28 pm
  4. Site visit offered for Fri 22 AugSARA

    Awaiting her confirmation

    17 Aug 2026 · 11:31 pm

Quote

Site visit required

Day rate is $6,100 for a three-crew entry. SARA declined to quote a total — interior condition drives the day count, and guessing it would either lose the job or lose money on it.

Capacity check

Week of 8 Sep

A three-crew silo spread is available the week of 8 Sep, which clears the 14 Sep audit with a few days to spare.

Open the planner

Score

84

Weighted on decision maker, scope clarity, timeframe, access, budget signal and any classification or compliance requirement.

Next action

Confirm the Friday site visit and issue the food-grade protocol pack.