EN-2051QuotedWeb formReplied in 2 min

Fenwick Dairy Co.

Gavin Roche 0438 771 205 g.roche@fenwickdairy.com.au Laverton North VIC

Qualification score

5 of 6 points met

What SARA made of it

Solid enquiry, arrived 9:14pm through the website. Real deadline, decision maker, standard scope we price off the card. SARA had an indicative range and a confirmed Wednesday slot back to him inside two minutes — before anyone in the office had seen it.

The enquiry

Drain & pit cleaningThis week

Trade waste pit backing up in the processing hall. Needs clearing before the next production run on Thursday.

Received 17 Aug 2026 at 11:14 am

Qualification checklist

Gaps are named, not glossed over

Decision maker

Yes — site operations manager, approves to $10k

Scope

Trade waste pit, approx 4m³, non-hazardous

Timeframe

Before Thursday production run

Site access

Hardstand within 10m, no height restriction

Waste classification

Food-grade trade waste — Category C

Induction statusgap

Not yet inducted for this site — 1hr online module

Questions SARA answered (2)

How quickly can you get someone out?

Emergency response is 90 minutes within metro Melbourne, 24/7. Standard scheduled work depends on live crew availability — I can check the actual planner and give you a real date rather than a guess.

What's your minimum charge?

It varies by service. Hydro excavation and jetting have a half-day minimum; confined space entry work is a full day minimum because of the permit and standby requirements. I can give you the specific figure for your scope.

Activity

Web form enquiry receivedSystem
Out of hours — 9:14pm Monday
17 Aug 2026 · 11:14 am
SARA responded by SMSSARA
Two minutes from submission
17 Aug 2026 · 11:15 am
Qualified against the checklistSARA
5 of 6 points met — induction is the only gap
17 Aug 2026 · 11:15 am
Capacity checked, indicative quote sentSARA
$1,500–$2,950 with a Wednesday 07:00 start held
17 Aug 2026 · 11:16 am
Induction module sent to crewSARA
Booked ahead of Wednesday mobilisation
17 Aug 2026 · 9:02 pm

Quote

Indicativevalid to 16 Sept 2026

$1,500 – $2,950

Drain & pit cleaning — half day

0.5 day @ $2,950

$1,500

Waste disposal (Category C)

approx 4m³ @ $210

$840

Range reflects half-day vs full-day depending on actual pit volume.

Capacity check

Wed 19 Aug, 07:00

Checked against the live planner — a two-crew half-day is clear Wednesday morning without touching the Altona or Wharf 7 jobs.

Open the planner

Score

Weighted on decision maker, scope clarity, timeframe, access, budget signal and any classification or compliance requirement.

SARA on this enquiry

SMSAfter-hours web enquiry

Enquiry submitted at 9:14pm on a Monday. SARA had it qualified, priced and answered with a held Wednesday start before anyone in the office would have seen it the next morning — which is usually the difference between winning it and not.

✓ Quoted in 2 minutes · Wednesday slot held

Next action

Awaiting his confirmation — SARA follows up at 2pm today.